FAQs

1. Can I adjust the brightness of the neon sign?
Yes, If you selected dimming options you would have dimming option that allows you to adjust the brightness according to your preference. The touch remote control provided with the sign enables easy dimming functionality, giving you the flexibility to create the perfect ambiance in your space.

2. Are color-changing options available for the neon signs?
Absolutely! Yes, If you selected color changing option you would have color-changing capabilities. The touch remote control allows you to select from a variety of vibrant colors, including preset color modes and dynamic color-changing effects. You can easily switch between colors to suit your mood or create captivating visual displays.

3. How do I control the colors and dimming of the neon sign?
Controlling the colors and dimming of your neon sign is effortless. We provide a touch remote control that allows you to navigate through the various color options, select your desired color, and adjust the brightness level. The remote control is user-friendly and designed for seamless operation.

4. How long does it take to produce and process my order?
We strive to prepare and process your order as quickly as possible. On average, it takes 1-2 business days for us to complete the production and processing stage. Please note that custom orders may require additional time, depending on the complexity of the design and any special requests.

5. How long does it take for my order to be delivered?
Once your order has been processed and is ready for shipment, we utilize trusted carriers such as Australia Post, FedEx, and DHL for delivery. On average, you can expect your package to arrive within 3-6 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances during transit.

6. Can I request custom text Neon sign?
Go here and start customizing you neon sign and place the order, Hooray waiting for your design!

7. How do I install my neon sign?
Each neon sign comes with a mounting hardware based on your selection when purchasing. 

8. What is the lifespan of a neon sign?
Our neon signs are built to last. On average, with proper care and usage, you can expect a lifespan of 8 to 15 years. The actual lifespan may vary depending on factors such as the usage duration per day, the environment, and maintenance. Rest assured, we use high-quality materials and reliable neon technology to ensure your sign remains vibrant and functional for years to come

9. Can I request specific colors for my neon sign?
Certainly! We offer a wide range of neon colors to choose from. When placing a order, you can specify your preferred colors, and our design team will ensure your sign is created accordingly. Please keep in mind that certain color combinations may have limitations, but we will do our best to accommodate your preferences.

10. Are the neon signs suitable for outdoor use?

Our neon signs are primarily designed for indoor use, as they are crafted to provide optimal performance and longevity in indoor environments. However, if you have a specific need for an outdoor application, such as for a patio or outdoor event, we can offer waterproofing options for select neon signs.

If you require an outdoor-usable neon sign, please leave a note in the "notes" section in cart page when your order. Our team will review your request and provide you with additional information regarding the feasibility and any extra cost associated with waterproofing your chosen sign. You will have the opportunity to update your order accordingly.

Please keep in mind that outdoor use may still pose certain challenges, even with waterproofing measures. Extreme weather conditions and prolonged exposure to sunlight can still impact the performance and lifespan of the sign. We recommend using caution and ensuring appropriate protection to maintain the longevity and vibrancy of your outdoor neon sign. 

We hope these FAQs have addressed your questions. If you have any additional inquiries or require further assistance, please feel free to reach out to our customer support team. We're here to make your experience with us exceptional!

For more qustions contact here:

support@neonbeamz.com